Industrial Relations Officer

Under the direct supervision of the Director Employee Relations, the Industrial Relations Officer is responsible for coordinating the Industrial Relations Programme for staff in the Department for the promotion of good labour practices and harmonious relations between Management, Workers, Trade Unions and Associations.


1) To support the implementation of the Department’s Industrial Relations policies and strategies in keeping with approved regulations and guidelines by the competent authorities:
• Interprets and assists with the implementation of Government’s IR policies;
• Liaises with IR & HR practitioners to keep abreast of new developments and best practices to provide guidance as requested;
• Maintains a database of key contacts as references in respect of industrial relations matters;
• Provides accurate and appropriate guidance to staff on industrial relations issues of the Agency as required;
• Supports the implementation of policies concerning wages and conditions of work to ensure compliance with terms of Collective Agreements/Head of Agreement.

2) To conduct industrial relations research to inform the development of approaches/strategies to deal with specific challenges:
• Researches and drafts recommendations based on past arbitration decisions, grievances and provides analysis to support pending negotiations;
• Conducts and analyses staff satisfaction surveys;
• Provides assistance in implementing recommendations arising from employee satisfaction surveys conducted and other research;
• Researches and drafts briefs and arguments for claims submitted by unions/staff associations for improvements in salaries, wages, fringe benefits and other issues in relation to conditions of service.

3) To facilitate the preparation and submission of documents in an effort to resolve grievances and industrial disputes:
• Drafts reports on result of actions taken at meetings and conferences and submits to Manager, Employee Relations for attention;
• Arranges and confirms meetings between grieving parties, supervisory and management personnel to investigate and resolve grievances;
• Participates in matters relating to discipline and grievances with a view to arriving at amicable settlements;
• Arranges and participates in meetings with union/staff associations for mediation, negotiations, arguments and clarification.

4) To provide guidance on industrial relations matters to internal stakeholders as required:
• Drafts responses to queries relating to Industrial Relations matters;
• Explains industrial relations policies and grievances procedures to staff as required;
• Arranges and assists in conducting sensitization sessions for staff;
• Assists in the preparation of operational plans and budget for the Employee Relations Unit.


• % of grievances and disputes successfully settled;
• Number of industrial relations programmes successfully implemented;
• Level of liability incurred as a result of poor industrial relations decisions and practices;
• The extent to which work stoppage, due to industrial disputes is minimized;
• % of Personal Development Plans achieved;
• Overall assessment of the Department by SECURIPOC Review Team;
• Completion of Performance Self-assessment;
• Level of Employee Satisfaction as determined by Survey;
• Timeliness within which meetings, workshops and seminars arranged.


• Excellent knowledge of the Staff Orders;
• Good knowledge of Labour Laws and Industrial Relations practices;
• Computer Literate in Microsoft Office Suite including Word, Excel, PowerPoint;
• Excellent written and oral communication skills;
• Ability to conduct investigations and produce reports accordingly;
• Excellent interpersonal skills;
• Good negotiating skills;
• Excellent conflict management skills;
• Good time management, planning and organizing skills;
• Good presentation skills.


• Bachelor’s Degree in Human Resource Management (HRM), Public Sector Management or equivalent qualification and training;
• Five (5) years’ experience in an HRM/IR capacity;
• Specialized training in industrial relations would be an asset.


Applications accompanied by résumés should be submitted no later than Wednesday, 27th March, 2019 to:

Senior Director, HRM & Administration
Department of Correctional Services
5-7 King Street, Kingston

Applications will also be accepted via email: vacancy@dcs.gov.jm

While we thank all applicants for their interest, please note that only short-listed applicants will be contacted.

Position: Industrial Relations Officer

Thank you for submitting your application. We will contact you shortly!

Classification Grade
Job Status
Full Time
Job Location
5-7 King Street, Kingston, Jamaica W.I.
PDF Export
Base Salary
$ 1,343,621 - $ 1,597,143 per annum and any applicable allowance(s)
Date posted
March 21, 2019
Valid through
March 27, 2019